About us
Alma Bakery & Cafe is an innovative venture that redefines the cafe experience by harmonizing nature with a modern indoor setting. Backed by a family of seasoned bakers with over 60 years of legacy, Alma embodies a passion for culinary excellence and a commitment to conscious, mindful consumption. Rooted in expertise and a vision to serve the discerning tastes of NCR, Alma Bakery & Cafe is more than just a destination—it's a journey into a world of flavors crafted with care, sustainability, and unparalleled dedication to quality.
Join us in creating exceptional experiences and be part of a brand that values innovation, heritage, and a love for all things delicious! for more details visit us at almafoods.in
Job Summary
This position contributes to the success of Alma Bakery & cafe's by assisting day-to-day outlet operations and guiding team members during assigned shifts to maintain a premium customer experience for our patrons. The Shift Supervisor ensures smooth shift execution, supports the Restaurant Manager, and upholds operational excellence, customer service standards, and company values.
Key Responsibilities
- Supervise daily F&B operations to ensure high-quality service.
- Monitor dining areas, kitchen, and bar to ensure cleanliness and adherence to safety standards.
- Coordinate between front-of-house and back-of-house staff
- Schedule, train, and supervise F&B staff (waiters, bartenders, hosts, etc.).
- Ensure excellent guest experiences by addressing complaints and feedback promptly.
- Maintain high standards of customer service, ambiance, and food presentation.
- Engage with guests to get insights into their satisfaction and preferences.
- Enforce compliance with health, safety, and hygiene regulations.
- Design duty rosters to ensure adequate coverage for all F&B operations (restaurant, bar, room service, events, etc.).
- Delegate tasks and ensure responsibilities are carried out efficiently.
- Motivate team members and resolve any staff conflicts.
Qualification & Skills
- Any Graduate (preferred IHM student or hotel management graduate)
- Must have 3 years + experience in Fine Dinning within 2years+ into leading role.
- Skilled in delivering exceptional customer experiences and resolving issues promptly.
- Strong analytical skills to identify challenges and implement effective solutions.
- Ability to engage with customers, staff, and stakeholders clearly and professionally.
- Knowledge of industry trends, customer preferences, and competitor activities to maintain a competitive edge.
- Skilled in prioritizing tasks and managing time effectively in a fast-paced environment.
- Ensures adherence to legal requirements, health, and safety regulations, and company policies.
Competencies we're looking for?
- Embodying Our Mission and Values: Aligning actions and decisions with core principles demonstrates commitment to the company’s vision.
- Enabling Team Success: Supports, guides, and inspires others to reach their full potential and contribute to shared goals.
- Driving Results: Focuses on achieving measurable outcomes through determination, efficiency, and accountability.
- Leading with Integrity: Upholds ethical standards, fosters trust, and ensures transparency in all actions and decisions.
What you'll get here?
- Simplified Career Growth Plan
- Comprehensive Leave Policy
- Automated Process and System
This role is based in ALMA Bakery & Cafe 142 where as Shift Supervisor is accountable for enhancing and growing store performance to align with our mission and objectives.