About us
Alma Bakery & Cafe is an innovative venture that redefines the cafe experience by harmonizing nature with a modern indoor setting. Backed by a family of seasoned bakers with over 60 years of legacy, Alma embodies a passion for culinary excellence and a commitment to conscious, mindful consumption. Rooted in expertise and a vision to serve the discerning tastes of NCR, Alma Bakery & Cafe is more than just a destination—it's a journey into a world of flavors crafted with care, sustainability, and unparalleled dedication to quality.Join us in creating exceptional experiences and be part of a brand that values innovation, heritage, and a love for all things delicious! for more details visit us at almafoods.in
Job Summary
As an F&B Captain, you will play a key role in ensuring smooth day-to-day operations, maintaining service excellence, and leading our service team to deliver the Alma promise of quality and care.
Key Responsibilities
- Supervise and coordinate the activities of dining area staff to ensure efficient operations.
- Maintain high standards of service, ensuring every guest enjoys an exceptional experience.
- Prepare and manage staff schedules while handling daily operational requirements.
- Act as the bridge between the kitchen and service team for seamless coordination.
- Address guest queries and concerns with professionalism and prompt resolution.
- Monitor inventory levels and communicate supply or equipment requirements.
- Support staff development by training new team members and conducting regular briefings.
- Ensure compliance with hygiene, health, and safety standards at all times.
Qualifications & Skills
- Any Graduate (preferred IHM student or hotel management graduate)
- Minimum 2 years of supervisory experience in F&B service.
- Strong knowledge of hospitality service practices and guest experience standards.
- Excellent communication, leadership, and problem-solving skills.
- Ability to handle pressure and manage conflicts effectively.
- Detail-oriented with a passion for customer satisfaction.
Key Skills
- Leadership & Team Management
- Customer Service Excellence
- Staff Coordination & Training
- Conflict Resolution
- Inventory & Resource Management
- Health & Safety Compliance
- Clear Communication
Competencies we're looking for?
- Embodying Our Mission and Values: Aligning actions and decisions with core principles demonstrates commitment to the company’s vision.
- Enabling Team Success: Supports, guides, and inspires others to reach their full potential and contribute to shared goals.
- Driving Results: Focuses on achieving measurable outcomes through determination, efficiency, and accountability.
- Leading with Integrity: Upholds ethical standards, fosters trust, and ensures transparency in all actions and decisions.
What you'll get here?
- Simplified Career Growth Plan
- Comprehensive Leave Policy
- Automated Process and System
This role is based in ALMA Bakery & Cafe 104 whereas Captain is accountable for enhancing and growing store performance to align with our mission and objectives.